Services Sector
Services Industry
The need for knowledge management in the service industry is far greater than in other industries, because it heavily relies on the information systems and high level of customer contacts involved.
Owing to the fact, customers are directly interacting with the company’s on the day to day basis, information available to services team to be up-to date, relevant and should be on the spot, to attract higher customer satisfaction.
Service Industries (Customer Facing Roles)
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Hospitality
-
Education
-
Logistics
-
Components Services & Repairs
How we help Services Industries?
Knowledge Sharing
Share and search any type of content, and crowdsource across teams, departments, or your whole company
Customer Insights
Manage and distribute insights from customers to relevant stakeholders in the company, and drive better business decisions
Customer Support
Empower support agents with knowledge so they can be more productive and offer exceptional customer service
The need for knowledge management in the service industry is far greater than in other industries, because it heavily relies on the information systems and high level of customer contacts involved.
Owing to the fact, customers are directly interacting with the company’s on the day to day basis, information available to services team to be up-to date, relevant and should be on the spot, to attract higher customer satisfaction.
Service Industries (Customer Facing Roles)
- Hospitality
- Education
- Logistics
- Components Services & Repairs
How we help Services Industries?
Knowledge Sharing
Share and search any type of content, and crowdsource across teams, departments, or your whole company
Customer Insights
Manage and distribute insights from customers to relevant stakeholders in the company, and drive better business decisions
Customer Support
Empower support agents with knowledge so they can be more productive and offer exceptional customer service
